Data we process
InstaSLA processes account data, organization membership data, GitHub security alert metadata, remediation workflow records, support requests, billing identifiers, and limited analytics data.
Legal
Privacy Policy
How InstaSLA handles account, GitHub alert, billing, analytics, and support data.
How data is used
Data is used to provide the service, secure accounts, sync alert metadata, calculate SLA status, send transactional email, process billing, respond to support, and improve public website performance.
Retention
Operational records are retained while an account is active. Deleted account and organization data is removed or anonymized within a commercially reasonable period unless retention is required for security, billing, legal, or audit reasons.
Requests
Privacy requests should be sent to support@instasla.com. InstaSLA does not list a public physical mailing address at this time.